You can reach us anytime at support@districtoasis.com

We’re real people, and we’re here to help—whether it’s a question, concern, or just a bit of clarity you need.

Yes, we do. Wherever your calm is, we’ll deliver to it.

We ship from trusted fulfillment centers in the USA and Hong Kong, depending on your location and product availability.

We move quickly to get your order to you.

If you need to make a change, please email us within 12 hours of ordering. After that, your item may already be on its way—but once it arrives, you’re always welcome to request a return or exchange.

We accept all major card payments like Visa, Mastercard, American Express, and PayPal.

Orders are processed Monday–Friday, usually within 1–3 business days.

Please allow a bit of extra time during holidays or promotional periods. Once your order is processed, you’ll receive a tracking number via email.

Most orders arrive within 5–10 business days, depending on your location.

We’ll always keep you updated on your tracking.

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund—no stress.

You may be responsible for import duties or taxes depending on your country. These are determined by your local customs office and not by us. We recommend checking with them for specific info. We’re happy to assist if you have questions.

We get it—sometimes things just don’t work out.

Email us at support@districtoasis.com within
30 days of delivery and we’ll guide you through a smooth, no-stress return.

We’re sorry about that—and we’ll make it right.

Please email us with your order number, a quick description, and a photo of the issue. We’ll sort it out quickly.

Refunds are typically processed back to your original payment method within 7–10 business days after your return is received or cancellation confirmed.

If it hasn’t posted after that, check with your bank—they may need a few extra
days to release the funds.